Homenu

Returns & Refunds

We strive to make a win-win situation for you as well as our team

What is your return policy for homefood subscriptions?

We do not accept returns for homefood, as they are perishable items. However, if you face any issues, please contact our customer support team.

Can I get a refund if I am dissatisfied with a particular meal?

We strive for utmost customer satisfaction. If you encounter any concerns with a meal, please reach out to us and we will find a suitable solution.

What happens if my homefood delivery is delayed or damaged?

We take every precaution to ensure timely and safe deliveries. In case of any delay or damage, please inform us immediately, and we will take appropriate action.

Can I cancel my subscription and get a refund?

You can cancel your subscription at any time, but we do not provide refunds for partial months. In case of advance payments, just contact us and cancel your subscription at least 24 hours before its starting date-time, for a full refund.

What if I receive the wrong meal in my delivery?

In the rare event of an incorrect meal delivery, contact us right away, and we will promptly arrange for the correct meal to be sent.

How long does it take to process a refund?

Refunds are processed within 5-7 business days after the cancellation or resolution of the issue.

Can I get a refund for a missed delivery due to my absence?

We apologize for any inconvenience caused. Unfortunately, we do not provide refunds for missed deliveries caused by recipient unavailability.

What if I have specific dietary restrictions or allergies not met in the meals?

We offer meal customization options to cater to dietary preferences, but please check the menu for allergens and contact us if you need further assistance.

How do I request a refund for an issue with my order?

If you require a refund for an order issue, kindly reach out to our customer support team, and they will guide you through the process.

I have other questions, where can I ask?

Our friendly customer support team is always ready to assist you. Reach out to us from the contact page.